FAQ

Frequently asked questions

We’ve shared some of our most frequently asked questions to help you out!

General

Are you planning on offering more services?

Absolutely! As we continue to grow and get more feedback from our customers, we will expand our product line. We always love feedback, suggestions and new ideas. If you would like to see a new service provided please email us at [email protected].

Do you offer custom packages?

Currently we offer custom packages to large brokerages, teams, and title companies. To request a custom package, email [email protected].

Do you work weekends?

Yes, our photographers work on Saturdays. We also service Open Houses held on Saturdays and Sundays. However, please note, any photos taken on Saturday will be returned Monday.

Concierge Services

Where will my signs and lockboxes be stored?

Agent inventory is stored in a locked warehouse where only photographers and employees have access.

Do you use my post or your own post?

The Listing Bees uses our own posts, and we hang your inventory/sign on the post.

Ordering & Payments

What forms of payments do you accept?

At this time, The Listing Bees accepts Visa, MasterCard, Discover and American Express.

Do I pay in advance?

Your credit card will be charged when you order. If you cancel within 24 hours of the appointment, a full refund will be provided without a cancellation fee. Cancellations with less than 24 hours notice are subject to a $25 cancellation fee to cover our costs. No profit is made off our cancellation fees.

Are there mileage restrictions/charges?

We do not currently service locations that are out of our service region and therefore do not charge distance fees. If you would like us to provide service outside of our region, please email [email protected] to inquire about pricing.

Does the price change based on the size of the home?

Nope. Our goal is to ensure every home we photograph looks amazing online and to your customers. We’ll capture as many photos that are needed to properly display the home online. Furthermore, your listings are your resume for future homeowners to review. We want to ensure you look like a professional to all your future customers.

Can I place orders over the phone?

We strongly encourage customers to place orders online. This provides a more streamlined, consistent and error free experience. However, we understand there are times when an order may need to be placed over the phone. In those situations, we will accommodate phone orders.

Photography Services

How many photos do you take?

We aim to capture about 1.5 photos for every 100 square feet of livable space. For example, if the home is 2,500 sqft, we will typically take 35-40 photos, including the exterior and interior.

What is the turn-around time?

Photos are returned the business day after the appointment by 5pm. Please note, photos taken Saturday will be returned Monday.

How does unlimited photos work?

We know there are times when homeowners and agents have very specific photos they want. As long as the agent is at the home during the photo shoot, we will take any additional photos needed to market the home. Keep in mind, we will take a large number of photos as our standard set. These unlimited photos are designed to be capture the unique selling points of the home that may not be apparent to our photographers.

Do you offer twilight photos?

Yes, you can add Twilight photos to your order for an additional $75. Twilight photos are a great way to showcase a home in a relaxing light.

Do you offer drone photography?

Yes! All packages include aerial drone photography. Our pilots are FAA licensed and use the most advanced 4K drone cameras for ultra high-definition images. FAA restrictions apply.

How do your 3D Virtual Tours differ from what I may have seen before?

Our advanced equipment allows us to capture a home three times faster than a traditional 3D camera. Meaning, for most homes, this service takes just 30 minutes instead of 1.5+ hours. We also use iGuide technology for a 3D experience that users find easier and more enjoyable to operate. Buyers can freely navigate the home and assess furniture requirements with 99.6% accurate floor plan measurements.

Open House Services

What other services do The Listing Bees offer?
With The Listing Bees, you can book all the services you need for a new listing: photography (including drones), floor plans, and advanced 3D tours. We’ll also handle your sign and lockbox installation, removal, and storage. Check out our Services here.
Can I customize my Open House package?

Yes! When you select one of the base packages, you’ll have the ability to upgrade to our premium refreshment options or add-on additional directional signs.

When will my directional signs be installed and removed?

You’ll automatically receive a text notification when your signs have been installed. Installation will take place before the Open House begins, and we will remove them between 4 to 6pm at the end of each day.

How far in advance should I book The Listing Bees for my Open House?

We need 48 to 72 hour notice. But to ensure availability, we advise you to book with more advanced notice if possible. Our schedules fill up quickly for this popular service!

If you have any questions that we haven’t been able to answer we would love to hear from you!

Please complete the form at the bottom of this page and a member of our team will be in touch.